Refund Policy

Last updated: 2026-09-14

1. Scope of Policy

This Refund Policy ("Policy") applies to all payments for the BPOFlow service offered through www.bpoflow.com, app.bpoflow.com and app.bpoflow.cloud and operated by Bpoflow LLC. It covers the monthly subscription and per-order usage fees described in Section 4 of our Terms of Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and approved refunds are issued by Paddle to your original payment method.

2. Subscription Payments

• You may request a full refund of a monthly subscription payment within 14 days of the date it was charged.
• After 14 days, subscription payments are non-refundable, but you may cancel at any time to stop future charges.

3. Per-Order Usage Fees

Per-order fees are charged for orders that the Service accepted on your behalf. Because an accepted order has already been secured for you, usage fees are generally non-refundable. We will refund or credit an order fee where:

• the order was billed more than once;
• the order was not in fact accepted by the Service on your behalf; or
• the order was billed at the wrong rate.

Each monthly statement is emailed to you before your card is charged. The quickest way to correct an error is to reply to that statement before the charge date. After a charge, please contact us within 30 days.

4. How to Request a Refund

1. Contact us: Email support@bpoflow.com with the email address on your account, the charge or invoice concerned, and the reason for the request. For usage fees, please include the order address or order number.
2. Review: We review each request against our order records and respond within 5 business days.
3. Refund method: Approved refunds are issued by Paddle to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

Please contact us before disputing a charge with your bank. A bank dispute can take weeks to resolve; we can usually correct a genuine billing error much faster.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@bpoflow.com.